Christensen’s 5th chapter proposes a valuable (but ultimately incorrect) three-part business model lens through which he proposes we consider education: consulting (services); value-chain (manufacturing); and user networks (black market). The parenthetical examples are mine: Christensen claims that telecommunications is a user network when in fact it’s a service (access to “wires” owned by a telco) as well as a value-chain (resale of bandwidth); consulting could also be viewed as experts providing a service within a user network rather than a distinct type. However, the metaphor of current public schools as a value-chain model is accurate, as is the view of special education as consultative and unscaleable one-to-one education.
The dismal evaluation of and outlook for textbooks is well-supported (although his terms are inaccurate: commercial systems are actually delivery mechanisms; “high fixed costs” are actually “sunk costs” because a business can have continuing high fixed costs whereas sunk costs such as the investment to create a book are one-time). His argument falls apart, though, in the claim tha,t “people will assemble them [learning kernels] together into entire courses.” If this were possible, libraries would have precluded the need for schools. Learners don’t know how to structure the learning they need because they don’t know the end goal. Learning opportunities or situations or problems must be constructed by experts, although not necessarily subject experts who often make unexplainable leaps in problem-solving.
The attempt to equate Web 2.0 technologies with the need for educational reform also falls short. QuickBase is not a replacement for SAPs’s ERP software; it’s an online service from a software company seeking to change its value-chain distribution model. Second Life is not a 3D world “‘created entirely by its residents;'” it’s a hosted software application whose creators charge real dollars for the service afforded by a virtual space. And finally, the idea that learners can self-educate smacks of self-medication and the potential for uninformed abuse. At the same time, the vision of public school education replaced by user networks guided by experts is enticing.
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